The 5 Super-Skills of Great Conversations™

Curious about Conversation

SuperSkills was born out of a curiosity to identify the core skills
that underpin all conversations we have as human beings,
be those at work, at home or in our daily lives.

Our experience has taught us that a conversation between two people actually comprises three separate but parallel conversations:

  1. The one between us
  2. The one in my head
  3. The one in your head

Skilled conversationalists are able to manage all three of these simultaneously. The question is what skills do they use? This was the question addressed by the founders of The Right Conversation in association with a research fellow at London Business School.

A collaborative partnership

With extensive, respective experience in the fields of communication and personality – The Right Conversation and Facet5 created the SuperSkills of Great Conversations.  This unique combination of the ‘Art of Communication’ and the ‘Science of Personality’ answers the question on ‘how do I have great conversations?’.

Conversations lay at the heart of what we do everyday.  Now, with the Facet5 SuperSkills of Great Conversations, it just got a little easier.

Facet5 SuperSkills

Facet5 Super-Skills is a report focused on the 5 Super-Skills of Great Conversations™. It shows how an individual is likely to show-up in conversation based on their personality. The report generates awareness of an individual’s natural Super-Skills profile, and how they can leverage, manage and develop these skills to have more productive conversations.

Embedding Super-Skills into your organisation

Conversational skills are increasingly a core organisational competence, and the need for authentic, open dialogue within organisations has never been greater. Most line managers spend a lot of time having conversations, so improving the quality of these conversations is essential for improved organisational effectiveness.

The 5 Super Skills of Great Conversations™ are the core skills that underpin all conversations we have. This means that equipping managers with the Super-Skills drives improvements in numerous conversations – including performance management, collaboration, career development and handling difficult conversations.

The Facet5 SuperSkills Report

How effective we are in conversations of course depends in part on our skills. But how we are likely to ‘show up’ in conversation against the 5 SuperSkills can also be predicted by our personality. The SuperSkills report maps an individual’s Facet5 results onto the 5 SuperSkills of Great Conversations, providing a unique insight into an individual’s strengths, what they might need to manage, and where they can focus to drive improvements.

A snapshot of the SuperSkills report can be found below. . .

Sample report

A snapshot of the SuperSkills report can be found here – click on the image to enlarge.

The 5 Super-Skills

Presence

Maintaining undivided attention, really “being there” for the other person – by remaining focused on the conversation and able to ignore distractions.

Hyperawareness

Self-awareness of your biases, beliefs and emotional triggers, meaning you know what is going on for you during a conversation and how to control your emotions.

Decoding

Drawing out what the other person is really saying by getting to the meaning behind the words so that the other person really feels understood by you.

Flow Control

Managing conversations – the beginning, middle and end – so that it flows well and results in clear outcomes that everyone agrees with.

Voicing

Expressing your views with courage and conviction in a way that is constructive and helpful for the conversation – even when you have to give tough messages.

Key features

Personal Report

Comprehensive SuperSkills report available in  12 languages 

Actionable Insight

Offers focused and actionable recommendations for developing conversational competence

Based on global data

Data is collected from across the world – using 42 norm groups for meaningful comparison

32 languages

The Facet5 questionnaire is available for completion in over 32 languages

Self Service

Results available in real time. Reports are downloadable for quick and effective use

Online Resources

Online resources and facilitator materials build capability quickly and ensure powerful results

Development Guide

Development actions and guide to support tailored learning

Ready to go solutions

Modulised content and fully designed programmes for easy integration and delivery

Training

1 day training available in multiple languages

Comprehensive Application

Can be applied to Personal & Leadership Development, Coaching, Team and Organisational effectiveness

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